Support
If you need assistance then you have come to the right place.
Tutorials
If you are a new hosting client, then maybe you should have a look at some of the Flash tutorials we provide.
These handy tutorials will guide you step-by-step through the most common issues that arise, such as setting up your email, uploading files and managing your domains and hosting with us.
Support Desk, Forum & Knowledge Base
If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.
You can also access our Support Forum and Knowledge Base for other frequently asked questions.
If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by sending an email to <support@blacknight.com. Please provide as much information as possible in your support request, including any error messages. Our technical support team will be only too happy to assist you.
We also offer Live Chat via our website during office hours.
Client Centre
You can login to your account in our Client Centre.
Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)
DNS Check
Find information regarding a domain using our DNS Check.
Meta Tag Generator
Optimise your website for best results in search engines such as Google, Yahoo, MSN etc. using our Meta Tag Generator.
Our DNS Servers
ns1.blacknight.com - 78.153.212.176
ns2.blacknight.com - 81.17.254.6
If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:
ns2.blacknightsolutions.com
PLEASE NOTE THESE ARE NOT FOR USE BY OUR COLOCATION, VPS OR DEDICATED SERVER CLIENTS
NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted.
